dollartotoPrivacy Policy

This page describes what we collect when you use dollartoto and how we keep that data protected. We operate our platform across supported jurisdictions, and we handle your personal information according to applicable data-protection law. Our commitment is to be transparent about what we do with your data and to give you control over it.

We at dollartoto collect information only when you interact with our service — creating an account, making a deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, submitting KYC documents, or contacting our support team. We do not sell your data to third parties, and we do not use it for marketing outside our platform without your consent.

Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of where your information is stored. If you have questions about how we handle your data, you can reach our support team through the contact channels listed at the end of this policy.

What we collect on dollartoto

We collect your email address, phone number, and full name when you register an account. During KYC verification, we ask for a government-issued ID, proof of address, and a selfie to confirm your identity. We store these documents securely and do not share them with external parties except where required by law or to prevent fraud.

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full card or bank details — payment processors handle that encryption. We also log your IP address, device type, and browser information to detect unusual account activity and protect against unauthorized access.

We track your betting history, account balance, and withdrawal requests to settle disputes and comply with anti-money-laundering rules. If you contact our support team, we keep a record of your messages and our responses to resolve issues and improve our service.

How we use your data on dollartoto

We use your information to verify your identity, process deposits and withdrawals, and settle your account. Our dollartoto platform relies on KYC verification to comply with anti-fraud and anti-money-laundering regulations. We also use your data to detect suspicious activity — for example, if someone tries to access your account from an unfamiliar location, we may ask you to confirm your identity before allowing the login.

We analyze aggregate, anonymized data to understand how our platform is used and to improve our service. We do not use your personal data for targeted advertising or to build profiles about you. If you opt in to email notifications, we send you updates about account activity, new payment methods, or service changes — you can unsubscribe at any time through your account settings.

Our support team may access your account history to help resolve disputes or answer questions about your transactions. We keep support records for at least two years to handle complaints and to comply with regulatory requirements in Jakarta, Surabaya, Bandung, and other supported regions.

Third-party processors and data sharing

We share your payment information with payment processors and banks to complete your deposits and withdrawals. These third parties are bound by confidentiality agreements and are not permitted to use your data for their own purposes. We also work with identity-verification services to confirm your KYC documents — these services do not retain your data after verification is complete.

We may disclose your information if required by law, court order, or regulatory authority. We do not voluntarily share your data with government agencies, but we comply with lawful requests. We also share data internally across our dollartoto support and compliance teams to prevent fraud and enforce our terms.

If we are acquired or merge with another company, your data may be transferred as part of that transaction. We will notify you of any such change and give you the option to close your account if you do not consent to the new owner's privacy practices.

Your rights and choices

You have the right to access, correct, or delete your personal data. You can download a copy of your account information, including your transaction history and KYC documents, through your account settings on dollartoto. If you find an error in your data, contact our support team and we will correct it within five business days.

You can request that we delete your account and all associated data. We will remove your personal information within thirty days, except where we are required by law to retain it for anti-money-laundering or tax purposes. If you have an outstanding balance or an open dispute, we will retain your data until the matter is resolved.

You can opt out of non-essential communications (such as promotional emails) at any time. You cannot opt out of transactional messages — for example, deposit confirmations or withdrawal notifications — because these are necessary to operate your account.

Cookies and tracking

Our dollartoto platform uses cookies to keep you logged in, to remember your preferences, and to detect fraud. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for up to one year). You can disable cookies in your browser settings, but this may prevent you from using our platform.

We do not use third-party tracking pixels or analytics services that build profiles across websites. We use only our own analytics to measure page performance and user behavior within dollartoto — this data is anonymized and is not linked to your personal identity.

If you access our platform from Jakarta, Medan, Semarang, Yogyakarta, or other regions during holidays such as Idul Fitri or Idul Adha, your session data is handled the same way regardless of your location.

Contact us about privacy

If you have questions about our privacy practices or want to exercise your rights, contact our support team through the in-app help channel or email us directly. We respond to privacy requests within ten business days. Our team can help you with account recovery, data access requests, or complaints about how we handle your information.

We review this privacy policy annually and update it if our practices change. We will notify you of material changes by email or through a notice on our platform. Your continued use of dollartoto after such changes means you accept the updated policy.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.